INFORMATION WE COLLECT
As a Sports Fixer user, here are the different kinds of information we may collect from and about you:
Information that you provide: These include:
Your full name
Your e-mail address
Sporting interests and activities
THE WAYS WE USE YOUR INFORMATION
We will use the information collected from and about you in the following ways:
To make our services available to users;
To enable us to appraise, and consequently improve our website/app and its services;
To troubleshoot problems and resolve disputes; and
To discover and protect ourselves against error, fraud and other criminal activities.
HOW DO WE USE YOUR INFORMATION?
These are the ways in which we make use of your information:
a) To serve you: We will use the information that your provide to us to fulfill our obligations to you and provide you with the services that you require;
b) To customize the website/app: We are always looking for ways to tailor our website/app appropriately in order to better meet your needs and enrich your online experience;
c) To process any request for advice or information;
d) For research purposes: We, our nominated sub-contractors, or affiliated companies may use your personal information for the purpose of carrying out market research and statistical analysis, either on an aggregated or personalized basis.
e) Prevention of fraud: We, from time to time, carry out analysis and research using your personal information in order to detect or prevent fraud. We contribute personal information regarding fraudulent behaviour and misuse to several databases and registers that have been set up to prevent or detect fraud.
f) To help in the assessment and evaluation of the quality of services rendered to you;
g) To enable us to appraise, and consequently improve our website/app and its services;
h) To troubleshoot problems and resolve disputes; and
i) To manage our business.
We will only use information collected from you for no other purposes but those expressly stated herein.
OUR DISCLOSURE OF YOUR INFORMATION
We may divulge your personal information, which may include full name and contact address with our pre-approved service providers that carry out some services on our behalf.
We allow third-parties, such as our authorized service providers and advertising companies, to place ads on our website/app. These companies may in some cases use tracking technologies like cookies, to obtain information about users who view their ads. Please be assured that our website/app does not disclose any personal detail to these third parties.
We may disclose your personal information to our related entities for the purposes of promoting and marketing relevant services to you, so as to keep you informed of products, services and special offers. We will never use or disclose any sensitive information about you for direct marketing purposes excepted you have consented to that kind of use or disclosure.
We may divulge your personal information (in reply to a subpoena, an investigative demand, or a court order) to appropriate legal authorities and/ or government officials if compelled to do so as reasonably required to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our rights or property.
We may also share your information with third parties with whom you choose to let us share information.
With the exclusion of the aforementioned, we will never knowingly sell, exchange or otherwise give your personal information to third parties.
Users may sometimes make an informal request to see part of their information because they want to check specific details on their account. Sports Fixer is always happy to discuss these requests with users but with the knowledge that there is a need for us to always protect your confidentiality.
One of the ways we protect this confidentiality is to check that anyone requesting for personal information has the right to receive it. We may therefore sometimes ask you to prove your identity and/or provide a written authority letter before making confidential information available.
OUR COOKIES POLICY
Although most browsers automatically accept cookies, you may choose to accept or deny cookies on your browser. You may however, in such a case, not be able to use some of the interactive features provided on our website/app.
Cookies are small text files stored on your computer or device when you visit a website/app. They are used by all website/apps, and have several different functions. At a basic level, cookies allow a website/app to work properly, help keep it secure, make for easier site usage by remembering information that you've entered, and help website/app operators understand how people use the website/app. It also improves your experience by showing you only the information that's relevant to you.
SECURITY OF INFORMATION
At Sports Fixer, we do our best to safeguard your personal information. To prevent illegal access, ensure proper use of information, and maintain data accuracy, we deploy practical administrative practices and measures that defend and secure your information. You however agree that there is no full guarantee of data security for information available on or through the internet. We will thus not bear responsibility to unauthorized access to your information that is beyond our control.
When you make use of our secure services, all information, with the inclusion of messages, are protected by encryption while in transfer across the Internet. In the event that you use standard email for communications with Sports Fixer, this information will not be protected in the same way. You should be aware that we cannot guarantee that it remains confidential whilst in transit. All email sent to Sports Fixer will be monitored and checked to ensure our systems operate effectively.
HOW LONG DO WE STORE YOUR INFORMATION?
We will only collect information that pertinent to providing our online services. We will keep your information for only as long as is required for our legitimate business purposes and for any other retention period that we are legally obligated to meet. We may occasionally need to transfer your information to third parties who provide services to Sports Fixer, but only with the proviso that they keep your private information confidential and use it only for our agreed purposes.
You reserve the right to and have the choice of updating, modifying, amending or deleting your user account on our website/app. If you are no longer interested in using our service or receiving updates from us or your personal information changes, please contact us by email to effect necessary changes.